Privacy Policy
Last updated: 2025-01-27
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Venture Centered Lab. We are committed to protecting your privacy and being transparent about our data practices.
We collect the following types of information when you use our platform:
Personal Information
- Email address (required for account creation)
- Full name
- Phone number (optional)
- Profile image (optional)
- Account type and permissions
- Program and startup associations
Authentication Data
- Passkeys for passwordless authentication
- Password (encrypted, never stored in plain text)
- Session tokens stored in secure cookies
- IP addresses and user agents (for session security)
- Login count and timestamps
File Uploads
- Deliverable submissions (documents, presentations, etc.)
- Collaborative documents and notes
- Profile pictures and other uploaded media
Usage Data
- AI request tracking (endpoints, tokens used, costs)
- Activity logs (startup activities, appointments, milestones)
- Push notification subscriptions
- Document access and sharing activity
Browser Storage
- Secure cookies for session management
- localStorage for UI preferences and draft data
- sessionStorage for temporary data during your session
Your data is stored securely using the following infrastructure:
Database
All structured data (user accounts, programs, submissions, etc.) is stored in secure cloud-hosted databases. This includes all personal information, authentication data, and usage logs.
File Storage
Uploaded files (deliverables, documents, images) are stored in secure cloud storage. Files are organized for efficient access and management.
Session Storage
Session tokens are stored in secure cookies. These cookies are encrypted and protected against unauthorized access, providing protection against security attacks.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time (see Your Rights section below).
We use your data for the following purposes:
- Account Management: To create and manage your account, authenticate your identity, and provide access to platform features
- Service Delivery: To deliver program management services, track deliverables, manage milestones, and facilitate communication
- Notifications: To send you important updates, reminders, and notifications via email and push notifications
- AI Features: To provide AI-powered insights, reports, and coaching features (usage is tracked for billing and optimization)
- Analytics: To understand platform usage, improve our services, and ensure optimal performance
- Security: To detect and prevent fraud, abuse, and security threats
- Compliance: To comply with legal obligations and enforce our terms of service
We use the following third-party services to operate our platform. Each service has its own privacy policy:
Database Hosting
Our database is hosted by trusted cloud infrastructure providers. These providers process and store your data according to their privacy policies and security standards.
File Storage
Files you upload are stored in secure cloud storage services. These services process files according to their privacy policies and security standards.
Email Delivery
We use email service providers to send transactional emails (notifications, password resets, etc.). These providers process email data according to their privacy policies.
Push Notifications
We use push notification services to deliver notifications to your devices. These services process notification data according to their privacy policies.
Hosting and Analytics
Our platform is hosted on cloud infrastructure, which also provides analytics about platform usage. These services process data according to their privacy policies.
Authentication Services
We use secure authentication services for account management and session handling. Authentication data is processed according to industry-standard security practices.
Note: We do not sell your personal information to third parties. We only share data with these service providers as necessary to operate the platform.
You have the following rights regarding your personal data:
Right to Access
You can access and view your personal data through your account settings. You can also request a copy of all data we hold about you.
Right to Rectification
You can update or correct your personal information at any time through your account settings.
Right to Deletion
You can request deletion of your account and all associated data. We will delete your data within 30 days of your request, except where we are required to retain data for legal or compliance purposes.
Right to Data Portability
You can request a copy of your data in a machine-readable format. We will provide your data in JSON format within 30 days of your request.
Right to Opt-Out
You can opt-out of non-essential data collection, such as analytics tracking, through your account settings or by contacting us.
Right to Withdraw Consent
If you have provided consent for specific data processing, you can withdraw that consent at any time. This may affect your ability to use certain features.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
We use the following types of cookies and tracking technologies:
Essential Cookies (Required)
Session Cookies: HTTP-only, secure cookies that store your authentication session. These are essential for the platform to function and cannot be disabled. They expire when you log out or after 7 days of inactivity.
Local Storage
We use localStorage to store UI preferences (theme, sidebar state) and draft data. This data is stored locally on your device and is not transmitted to our servers.
Session Storage
We use sessionStorage to store temporary data during your session, such as chat history and form drafts. This data is automatically cleared when you close your browser.
Analytics
We use analytics services to understand how users interact with our platform. This helps us improve performance and user experience. Analytics data is anonymized and aggregated, and does not include personal information.
You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
We implement the following security measures to protect your data:
Password Security
Passwords are encrypted before storage using industry-standard encryption methods. We never store passwords in plain text, and they cannot be recovered if forgotten (you must reset your password).
Secure Authentication
We support passkeys for passwordless authentication, which provides stronger security than traditional passwords. Session tokens are stored in secure cookies to prevent security attacks.
Data Encryption
All data is encrypted in transit using secure protocols. This ensures that data transmitted between your device and our servers is protected from interception.
Access Controls
We implement role-based access controls to ensure users can only access data they are authorized to view. Authentication and authorization checks are performed on every request.
Regular Security Updates
We regularly update our platform and dependencies to address security vulnerabilities. We monitor for security threats and respond promptly to any incidents.
Important: While we implement strong security measures, no system is 100% secure. Please use a strong password, enable passkeys when available, and never share your login credentials.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Subject Line: Privacy Inquiry
We will respond to your inquiry within 30 days. For account-related requests (deletion, data export), please include your account email address to help us verify your identity.
Data Protection Officer: If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your privacy concerns.